Refund and Cancellation Policy

1. Purpose and Scope

This Refund and Cancellation Policy explains how BeEES Business Partner ("BeEES") handles cancellations, rescheduling, and refunds for (a) corporate training, coaching, team-building, and L&D outsourcing engagements booked directly with BeEES, and (b) courses, digital content, or subscriptions purchased through the BeEES Digital Hive. It forms part of, and should be read together with, our Terms and Conditions.

Purchases of the book "Sand to Summit" or other titles through third-party retailers (Amazon, Google Books, Barnes & Noble, Walmart, Bookshop.org, or other booksellers) are governed entirely by that retailer's own refund and return policy, not by this Policy.

2. Corporate Training, Coaching, and L&D Outsourcing Engagements

2.1 Client-initiated cancellation

• Cancellations made 14 or more calendar days before the scheduled start date: eligible for a full refund of amounts paid, less any non-recoverable third-party costs already incurred (e.g. venue deposits, printed materials).
• Cancellations made 7–13 calendar days before the scheduled start date: eligible for a 50% refund of amounts paid.
• Cancellations made fewer than 7 calendar days before the scheduled start date, or no-shows: no refund, though BeEES will make reasonable efforts to offer a one-time rescheduling within 60 days at no additional fee, subject to trainer availability.

2.2 Rescheduling

Clients may request to reschedule a confirmed engagement once at no additional charge, subject to at least 14 days' notice and trainer/facilitator availability. Further rescheduling requests may incur an administrative fee of 15%.

2.3 Cancellation by BeEES

If BeEES needs to cancel or postpone a confirmed engagement (e.g. facilitator illness, force majeure), we will offer the client a choice of a full refund of amounts paid for that engagement or a rescheduled date at no additional cost.

2.4 Custom and outsourced engagements

For bespoke L&D outsourcing engagements, fractional CLO retainers, or custom curriculum design work, refund terms will be specifically set out in the applicable Order or contract, since work is often already underway or delivered in stages. In the absence of specific terms, fees for work already completed or in progress (including research, curriculum design, and preparation time) are non-refundable, while fees for phases not yet started are refundable in line with Section 2.1.

3. BeEES Digital Hive Purchases

3.1 Self-paced digital courses

• If you purchase access to a self-paced Digital Hive course and have not started the course (0% progress) within 5 calendar days of purchase, you may request a full refund.
• Once you have accessed course content, completed a module, or downloaded materials, the purchase becomes non-refundable, reflecting that digital content has been delivered and consumed.
• No refunds are available once a course completion certificate has been issued.

3.2 Live cohort-based or facilitator-led programs

Where a Digital Hive program includes live sessions with a facilitator, the cancellation windows in Section 2.1 apply, measured from the first scheduled live session.

3.3 Subscriptions

Where BeEES offers a recurring Digital Hive subscription, you may cancel future renewals at any time via your account settings or by emailing support@beees.ae. Cancellation stops future billing but does not refund the current billing period already paid, unless required by applicable law.

3.4 Technical issues

If you experience a verified technical fault that prevents you from accessing purchased Digital Hive content and BeEES is unable to resolve it within a reasonable time, you are entitled to a full refund or, at your option, credit toward another course.

4. Non-Refundable Items

The following are generally non-refundable, regardless of timing:

• Custom curriculum design, branding, or content development work already delivered.
• Third-party costs already incurred on the client's behalf (venue, catering, printed workbooks, travel booked for facilitators).
• Completed coaching sessions that have already taken place.
• Any engagement fee expressly marked as non-refundable in the applicable Order.

5. How to Request a Refund or Cancellation

To request a cancellation, rescheduling, or refund, contact us with your name/company, the service or course purchased, the date of purchase or booking, and the reason for your request:

• Email: support@beees.ae or accounts@beees.ae
• Phone / WhatsApp: +971 52 2726 931

We will confirm receipt of your request within 2 business days and provide a decision within 5–10 business days.

6. Refund Processing

Approved refunds will be issued to the original payment method used at checkout or invoice payment, within 10–14 business days of approval, subject to the processing times of the relevant bank or payment gateway. Bank or payment processor fees, where non-recoverable, may be deducted from the refunded amount.

7. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. The version in effect at the time of your booking or purchase will apply to that transaction, unless a change is required by law.

8. Contact Us

• Email: support@beees.ae or accounts@beees.ae
• Phone / WhatsApp: +971 52 2726 931
• Registered address: Fujairah, UAE